We urge you to select your heaters and heater parts carefully as we do not offer refunds on purchases. If you need assistance with your purchase please email out team at


We offer a 30 day refund on any purchase where the purchased items are faulty due to faulty workmanship. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange. If you need assistance with your order please email out team at

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must notify us by email in writing of your return before you return it.

To return your product, you should mail/ship your product to: HeaterFix PO BOX 3012 Myaree WA 6154, Australia.

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. It is up to HeaterFix to determine if you will be eligible for an exchange.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.