SHIPPING POLICY

**COVID19 – SHIPPING DELAYS** During this time shipping delays may occur. We have noticed this will all orders from Queensland, New South Whales, Victoria and Tasmania.

All HeaterFix orders under 1kg in weight are delivered to you by Australia Post. All Australia Post Express orders are traceable with tracking codes. All orders over 1 kg in weight (heaters, pumps, etc) are delivered by a 3rd party freight company.

Once your order has been placed your goods will be processed for shipping. We ship your order as soon as possible. Please allow 24-48 hours for packaging and handling and 5-7 business days for standard metropolitan area delivery, 7-15 days for country area delivery. All country orders take extra time for delivery. Tracking number will be supplied for country orders.

If your metropolitan order has not arrived after 7 business days or your country order has not arrived after 15 days please email us enquiries@heaterfix.com.au and one of our friendly team members will track it down for you.

Heater Deliveries – All heater deliveries will require a signature for delivery, someone must be at the delivery address to sign for the delivery. All heater deliveries will require someone to be home to help the shipping company lift the heater from the delivery vehicle.

Should you require any further information regarding our shipping policy please email us enquiries@heaterfix.com.au and one of our friendly team members will assist you.