SHIPPING POLICY
HeaterFix delivers it products to all states - Queensland, New South Whales, Victoria, South Australia, Northern Territory, Western Australia and Tasmania.
All HeaterFix orders under 5kg in weight are delivered to you by Australia Post, either by standard or express delivery. All Australia Post orders are traceable with tracking codes. All orders over 10kg in weight (heaters, pumps, equipment etc) are delivered by a 3rd party freight companies.
Once your order has been placed your goods will be processed for shipping. We ship your order as soon as possible between Monday to Friday between 8am-4pm. Please allow 24-48 hours for packaging and handling and 4-7 business days for standard metropolitan area delivery, 7-15 days for country area delivery. All country orders take extra time for delivery. Tracking number will be supplied for country orders.
If your metropolitan order has not arrived after 7 business days or your country order has not arrived after 15 days please contact us via the form below and one of our friendly team members will track and trace it for you.
Heater Deliveries – All heater parts deliveries do not require a signature for receival. All heater deliveryies will require a signature for delivery, someone must be at the delivery address to sign for the delivery and to assist the courier with lifting the heater from the delivery vehicle.
DAMAGED GOODS & FREIGHT LIABILITY
All orders over 5kg, including gas pool heaters, pool heat pumps, and large equipment, are delivered by third-party freight companies. Once goods leave the manufacturer, distributor, or HeaterFix warehouse, ownership and risk transfer to the customer at the point the goods are collected by the courier.
HeaterFix is not liable for any loss, damage, denting, deformation, or defect that occurs during transport, handling, unloading, or delivery. All freight for heaters and large equipment is performed by independent carriers, and any damage in transit is the responsibility of the freight provider under their transport insurance.
Customers must inspect all heater deliveries at the time of delivery, before the courier departs. This includes checking the box, pallet, or packaging for visible damage, opening the carton (if possible) to inspect the unit, refusing delivery if the goods appear significantly damaged, noting any damage on the delivery docket, and contacting HeaterFix within 24 hours so we can assist with the freight claim process.
If the customer signs for the delivery without noting damage, the freight company may reject the claim, and HeaterFix accepts no responsibility for replacement, repair, installer callout fees, failed installation costs, rental property compensation, or any consequential losses arising from damaged goods or transit damage.
HeaterFix may help lodge or follow up a freight damage claim as a courtesy, but this does not transfer liability to HeaterFix for any costs arising from transit damage.
Should you require any further information regarding our shipping policy please contact us via the contact form below and one of our friendly team members will assist you.