SHIPPING POLICY
HeaterFix delivers it products to all states - Queensland, New South Whales, Victoria, South Australia, Northern Territory, Western Australia and Tasmania.
All HeaterFix orders under 10kg in weight are delivered to you by Australia Post, either by standard or express delivery. All Australia Post orders are traceable with tracking codes. All orders over 10kg in weight (heaters, pumps, equipment etc) are delivered by a 3rd party freight companies.
Once your order has been placed your goods will be processed for shipping. We ship your order as soon as possible between Monday to Friday between 8am-4pm. Please allow 24-48 hours for packaging and handling and 4-7 business days for standard metropolitan area delivery, 7-15 days for country area delivery. All country orders take extra time for delivery. Tracking number will be supplied for country orders.
If your metropolitan order has not arrived after 7 business days or your country order has not arrived after 15 days please contact us via the form below and one of our friendly team members will track and trace it for you.
Heater Deliveries – All heater parts deliveries do not require a signature for receival. All heater deliveryies will require a signature for delivery, someone must be at the delivery address to sign for the delivery and to assist the courier with lifting the heater from the delivery vehicle.
Should you require any further information regarding our shipping policy please contact us via the contact form below and one of our friendly team members will assist you.